Trade Officer (GMT) at Stanbic IBTC Bank

Posted on Thu 04th Jul, 2013 - hotnigerianjobs.com --- (1 comments)

Stanbic IBTC Bank - The Operations division of Standard Bank is at the very centre of all the bank’s procedures, enabling and optimising our Corporate and Investment Banking activities. We develop prototype concepts into robust, reliable solutions, constantly evolving our existing product range to help the bank maintain a competitive lead with our global clients. We are also in demand as internal consultants to the business, helping to manage the Bank’s assets through effective risk management and control systems. As part of this role we now seek an experienced professional, who will help guide our work to fulfill our ambitious growth strategy

We are recruiting to fill the above position of:

Job Title: Trade Officer (GMT)

Job ID: 11682
Location: Nigeria

Position Description

To optimise International Business Centre (IBC) fulfilment resources to achieve business objectives inline with the Business Support strategy and the Bank’s vision & values as a whole.
Maintain an International Business centre (IBC) team with focus on Business Support, with the aim of providing a level of service which is of high quality and consistent with the standard of service delivered by other members of the Standard Bank Group.
Maintains a proactive means of identifying customers’ needs and service preferences

Reporting Structure

Reports to Team Leader, Liaison & Due Diligence

Key Performance Measure

Consistent achievement of high levels of customer service and satisfaction
Compliance and improvement on turn- around times (TAT)
Improved customer service and satisfaction levels as per customer survey results
Reduction of costs and increased throughput
Compliance to regulatory requirements governing banking practices
Effective management and mitigation of operational risks
Management of relationships with suppliers and stakeholders

Required Skills and Qualifications

Relevant Degree (BSc)
Minimum of 2 years Customer service experience

Experience

Knowledge of rules and regulations governing Trade
Attention to detail and results oriented
Ability to work in a fast paced environment .
Building and maintaining relationships

Key Responsibilities

Identifies Customer service expectations, applies SLAs and aligns same to the Customer Value Proposition in order to deliver an appropriate service.
Investigates customers’ complaints relating to Trade by continuously interacting with the various Prime Trade customers to ensure high service levels by Payment function
Ensures all Prime Customers trade transactions are processed from cradle to grave i.e from Form M stage to the point swift is released, income taken and customers advised through Corporate Client Care(CCC).
Ensures end-to-end Forms M / NXP processes (registration, amendments, cancelations, extensions and revalidations etc) are executed accurately and expeditiously within agreed SLA’s.
Ensure prompt and accurate update of all registers and applications in respect of all Forms M, NXP, RAR, LC & BFC request submitted for processing.
Timely advise clients/RMs through CCC of discrepancies noted and/or banks inability to handle Form M/NXP, RAR, LC & BFC transactions submitted for processing
Ensures timely and appropriate handling of all scanning companies / inspection agents queries & enquiries relating to Form M/NXPs & RAR register with the bank.
Ensures prompt resolution of enquiries and queries received from foreign banks and other business areas/units as it relates to prime customers and refer to the LDD.
Ensures timely and prompt delivery of all prime customers induced daily, weekly and monthly reports.
Ensures the proper and adequate narration of transactions is captured on Finacle and related trade applications in conformity with the respective prime customers’ request.
Ensure as per the terms and condition stated on the documentary Credit the payment terms are followed i.e Sight, Deferred or Mixed payment.
Ensures special Monitoring and tracking of every kind of offshore Loan(Offshore Refinancing) and advise customers promptly and regularise to allow them purchase funds on or before due date.
Ensures that if client does not purchase funds timely at any stage i.e Sight or matured obligation (Deferred or matued Refinancing) the ‘Default Process’ is immediatedly invoked.
Reconcile RARs collected with the shipping document sent out for processing.
Notify the account officers through CCC on daily basis for RARS collected through Remedy application & e-mails.
Ensures time release of RARs to prime customers and keeping appropriate record of same.
Ensures timely despatch of RARS to the branches where necessary at the request customers & keeping track of same.
Prepare communications and applications to regulators (CBN, Customs, etc) on behalf of clients and the bank in respect of Form M/NXP transactions registered with the bank(e.g. revalidation of expired Form M, Bill of Lading etc)
Dispatch, track and follow-up on all communications and pending approvals with regulators. Ensure that required feedbacks (i.e. acknowledgement copies, approval) are obtained within record time. Exceptions must be escalated.
Ensure that all registers (manual or otherwise) and systems are accurately updated and are up-to-date at all times.
Ensure prompt resolution of enquiries and queries received from scanning companies, correspondent banks and other business areas/units relating to prime customers.
Provide constant feedback to Team leader, LDD on all operational matters of the section to relating to the prime customers’ transactions.
Ensure compliance to recommendations made in Routine Control Officers’ reports.
Highlight irregular practices and take corrective action.
Ensure appropriate system access controls / profiles are in place for assigned responsibilities
Ensure the correct and timely handling of all assigned responsibilities. Feedback must be provided within laid down SLA and/or communicated deadline.
Liaise closely with correspondent banks to ensure acceptable international banking operations and prevent processing delays as it relates to LC & BFC.
Any other function as assigned from time to time.
Implements tactical initiatives to reduce cost to ensure that budgets for the Payments function are met
Ensures that throughput is maximised throughout the payments function by implementing principles of Lean manufacturing and Six Sigma
Ensures effective, efficient and optimal utilisation of all resources (human and capital) to be responsive to competitive pressures, changing market conditions, client needs and business strategies
Support the head of unit to develop and deploy operational strategy to integrate, improved and innovate through uniformity of processes and optimal utilization of technology platforms to improve service, turnaround times and improved customer satisfaction.
Provide efficient and effective service by ensuring that customer queries are
Manage effectively and utilize customer feedback to enhance our offering.
Understanding industry trends relating to telephone banking and query handling capabilities
Improving performance by raising efficiency through technology opportunities available.
Compliance with processes and procedures in place within the region and align with benchmark Risk Management practices and the International Business Center broader risk policies and procedures
Ability to identify, accurately access and appropriately act on all aspects of risk associated with their specialist area, division and interdependent projects/ areas (including their client base, products, systems and services).

Self Development

Up-Skills oneself regarding new products and procedures through attendance of workshops/presentations and reading of internal and external communications

Required Competencies

Knowledge
An extensive knowledge and understanding of the various systems used within Trade.
Understanding of role and the interface between frontline service, sales and support functions.
Comprehensive understanding of banking transaction processes relevant to products and services offered to customers.
Practical knowledge of how to input access and utilize information to analyze forecast trends.
Knowledge of the applicable legislation/policies.
Understanding of the Bank’s systems, processes and procedures.
Understanding the basics of team dynamics and participation in developing and maintaining a team culture.
Broad understanding of international business operations.
Broad understanding of problem resolution in respect of role
Knowledge in UCP, URDG, URR, ISP and any other guidelines affecting Trade High customer service experience, ethic and responsibility
Strong written, verbal communication skills and product/client presentation skills
Good knowledge of Microsoft Office – (Word)
SWIFT operations

Techinical Competence

Risk identification and assessment skills
People management skills

Personal Competence

Good planning and query resolution skills
Communicate effectively at all levels, take initiative, excellent listening skills
Strong Customer Focus and continuous interface
Strong interdepartmental skills, high customer service ethic and responsibility
Technology Competent
Analytical
Team Player
Decisive
Planning and Organisational Skills

Application Closing Date
17th July, 2013

Method of Application
Interested and qualified candidates should:
Click here to apply online

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Posted on Thu 04th Jul, 2013 13:33:49 GMT by Cardinal.T.technical solution

Computer Sales,Repair,and Accessories @ Cardinal.T.Technical Solution no 3 ifite Road by Aroma Junction Awka Anambra state.call 08063431781

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